Shipping policy
Shipping Policy
Shipping
At Rimbau Jewelry, every order is carefully inspected, professionally packaged, and securely shipped to ensure it arrives in perfect condition.
Processing Time
In-Stock Items
Orders for in-stock items are typically processed and shipped within 1–3 business days after payment has been confirmed.
Made-to-Order Items
Some pieces are handcrafted specifically for each client. The estimated production time will always be indicated on the product page before purchase.
Shipping Methods
We currently offer the following shipping options within Mexico:
* FedEx Insured Standard Shipping – MXN $400
* FedEx Overnight Shipping – MXN $500
Shipping fees are displayed during checkout based on the shipping method selected.
Secure & Insured Shipping
All orders are shipped through FedEx with full insurance coverage and require a signature upon delivery to ensure the security of your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your FedEx tracking number.
Delivery Times
Delivery times are estimates provided by FedEx and may be affected by weather conditions, holidays, customs procedures, or other circumstances beyond our control.
Damaged or Lost Packages
If your package arrives damaged, appears to have been tampered with, or if you believe your shipment has been lost during transit, please contact us within 48 hours of delivery at rimbaujewelry@gmail.com.
Please include:
* Your order number.
* Photographs of the shipping box.
* Photographs of the jewelry and packaging.
* A brief description of the issue.
If FedEx confirms that the package was lost or damaged while in transit, Rimbau Jewelry may, at its sole discretion, repair, replace, or refund the item, subject to the carrier’s investigation and any applicable insurance claim.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Rimbau Jewelry is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.
Delivery Responsibility
Once an order has been delivered to the shipping address provided by the customer and delivery has been confirmed by FedEx (including signature confirmation when applicable), Rimbau Jewelry is no longer responsible for the package.
If you believe your package was lost or stolen after delivery, we recommend contacting FedEx immediately to initiate an investigation. We will gladly provide any available shipping documentation to assist with the carrier’s investigation.
International Shipping
International shipping may be available upon request. Shipping costs, customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated.